It was threatened to remove human surveillance apps from the App Store
A serious scandal flared up with some services developed for Apple gadgets. Experts have found that the platform collects user data without notifying the owners of smartphones. The number of applications for human surveillance included the development of such well-known companies like Air Canada, Hollister and Expedia. Apple said that such actions are unacceptable. The technology giant demanded that companies notify users about the collection of information, and in case of refusal threatened to remove the services.
How did human surveillance apps collect data?
Claims to the official platforms of the companies arose from the use of a third-party tool called Glassbox. It allows transmission to remote Session Replay servers. The program sees everything that happens on the screen of the gadget and sends this information. Thus, Glassbox sends to the server gestures, search queries, text typed by users, clicking on the display and more.
In most cases, such tools censor some fields. For example, we are talking about passwords, credit card numbers, information about e-wallets, other user information. But alas, it does not always work as it should. Apple experts found that the Air Canada service not only passed all the movements of the user, but also did not censor the data of users. That is, all entered passwords, passport numbers and much more were sent. In total, experts noted that thus there was a leak of user information of not less than 20,000 people.
Please note that Glassbox is used not only on the above applications. And there is a reasonable goal in it. The information that developers receive allows them to understand how users use a particular service, as well as to identify the cause of critical errors. However, most programs do not report the presence of Glassbox, which means that they carry out secret surveillance of the owners of gadgets.